Our Brand is Mousetrap London
Thank you for shopping with Mousetrap London. We are committed to providing you with high-quality unisex clothing products and excellent customer service. We understand that sometimes you may need to return or exchange an item, and we are here to assist you with that process. Please read our return and refund policy below for more information.
We accept returns within 15 days from the date of purchase. If you are not completely satisfied with your purchase, you may return the item(s) for an exchange or store credit. To be eligible for a return, the item(s) must be unused, unwashed, and in the same condition as when you received them, with all original tags and packaging intact.
We offer a full refund on returned items if they are in good condition. To be eligible for a refund, the item(s) must meet the following criteria:
- The item(s) must be unused, unwashed, and in the same condition as when you received them.
- All original tags and packaging must be intact.
- The item(s) must be free from any signs of wear, damage, or alteration.
If the returned item(s) do not meet the above criteria, we reserve the right to deny the refund. In such cases, we will contact you to discuss alternative options.
To initiate a return, please follow these steps:
- Contact our customer service team within 15 days of receiving your order to notify us of the return request. You can reach us via email at [insert email address] or by phone at [insert phone number]. Please provide your order number and a brief description of the reason for the return.
- Once we receive your request, our customer service team will provide you with further instructions and a return authorization number (RMA) if applicable.
- Pack the item(s) securely in the original packaging, including all accessories and documentation, and clearly mark the RMA number on the outside of the package.
- Ship the package back to us using a reliable and trackable shipping method. You will be responsible for the return shipping costs.
- Once we receive and inspect the returned item(s), we will process your exchange or issue a refund according to the eligibility criteria mentioned above.
Please note that shipping fees, including any incurred during the initial purchase or return process, are non-refundable.
If you wish to exchange an item for a different size, color, or style, please follow the return process mentioned above and indicate your preferred exchange item in your return request. We will do our best to accommodate your exchange request based on availability. If the desired item is out of stock, we will contact you to discuss alternative options.
Damaged or Incorrect Items:
In the rare event that you receive a damaged or incorrect item, please contact our customer service team immediately. We will assist you in resolving the issue by providing a replacement or issuing a full refund, including any applicable shipping costs.
If you have any questions or need further assistance regarding our return and refund policy, please don’t hesitate to contact us. You can reach our customer service team via email at email@example.com.
Address: 1A Greenleaf London SW2
Please note that this return and refund policy applies to online purchases made directly through our website. If you have purchased our products from a third-party retailer, please refer to their respective return and refund policies.
Mousetrap London reserves the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Last updated: 6 July 2023